Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account details: first name, last name, email address, password, and proof of consent to our terms.
• Meter data: photos, readings, usage trends, recharge information, and metadata provided through the platform.
• Support information: communications with our support team, survey responses, or feedback submissions.
• Device and usage data: log files, IP address, browser type, access times, and referring pages collected through analytics tools.

2. How we use your information

We use personal information to:

• Provide, maintain, and improve the snap&track service.
• Authenticate logins, secure access to your account, and deliver requested features.
• Process and analyse meter readings, generate insights, and deliver personalised notifications.
• Communicate with you about updates, security alerts, and administrative messages.
• Conduct research, troubleshoot issues, and enhance product performance.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal bases for processing

We rely on the following legal bases when processing your information:

• Your consent, which you may withdraw at any time.
• Performance of a contract, enabling us to deliver the service you request.
• Legitimate interests, such as product improvement, security, and fraud prevention.
• Compliance with legal obligations imposed by South African law.

4. Information sharing

We do not sell your personal information. We share data only when necessary:

• With trusted service providers who assist with hosting, analytics, support, or communication. They access data solely to perform services on our behalf.
• To comply with applicable laws, regulations, or legal processes.
• To protect the rights, property, or safety of snap&track, our users, or the public.
• During a business transaction, such as a merger or acquisition, where information may be transferred under strict confidentiality protections.

5. Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and accounting requirements, resolve disputes, or enforce our agreements. You may request deletion of your account data at any time, subject to legal retention obligations.

6. Data security

We implement technical and organisational safeguards designed to protect your data, including encryption in transit, role-based access controls, regular security monitoring, and secure development practices. Despite our efforts, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International data transfers

We primarily process data in South Africa. If we transfer information to other jurisdictions, we ensure appropriate safeguards and comply with applicable data protection requirements.

8. Children's privacy

snap&track is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete the data.

9. Your rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict our processing of your information.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, email privacy@snapandtrack.co.za.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, when appropriate, notify you through the application or email. Continued use of the service indicates acceptance of the revised policy.

11. Contact us

If you have questions or concerns about this policy or our privacy practices, please contact us at privacy@snapandtrack.co.za.